The present Terms and Conditions are concluded on one side by Elka Delcheva: L`Atelier De Ellie, Micro-enterprise, whose registered head office is at 38 Rue Jean Boby, Senonnes, 53390, France, registered under SIREN number 829 126 119, hereinafter named "the seller", mail: elkadelcheva@outlook.com Tel. 06 76 27 39 55, and on the other hand, by any natural or legal person wishing to make a purchase via the website: www.ellie-bijouterie.com hereinafter referred to as "the buyer".
Article 1: OBJECT
These terms of sale are intended to define the contractual relationship between L'Atelier De Ellie and the buyer and the conditions applicable to any purchase made through the merchant site www.ellie-bijouterie.com, whether the buyer is professional or consumer. Thus, the acquisition of a property through the present site implies an unreserved acceptance by the buyer of these terms of sale. These conditions of sale shall prevail over all other general or special conditions not expressly approved by L'Atelier De Ellie. L'Atelier De Ellie reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2 : PRODUCTS AND SERVICES
Only Products appearing on the Site on the day of the order, and identified as available, may be sold to the Customer. The product offer and the prices are valid, as long as the Product is available on the Site. The photographs and graphics illustrating the products on the Site are communicated for illustrative purposes, and are not contractual. Accordingly, the responsibility of L`Atelier De Ellie can not be engaged in case of error or omission in any of these photographs or graphics. The Customer is also required to consult the description of each Product to know the characteristics, and possibly the conditions of maintenance and use.
Each ordered Product is accompanied, upon delivery, with a certificate of authenticity. In addition to the Products offered on the Site, L`Atelier De Ellie can offer ancillary services: engraving, cutting, etc.
Article 3: PRICES
All prices on the website www.ellie-bijouterie.com are fixed! Value Added Tax (VAT) is not included in the price! As a small-scale business, the workshop does not have the right to sell products or services with VAT included, which means that all prices for products and services are H.T. (excluding taxes).
The seller reserves the right to change prices at any time, provided however that the price listed in the catalog on the day of the order will be the only applicable to the buyer.
Prices shown do not include shipping and delivery charges.
These fees are calculated according to the weight and the destination of shipping, during the order process.
L`Atelier De Ellie can not be bound by the display of an erroneous and obviously derisory price, whatever the reason (computer bug, manual error, technical error). In this case, Atelier De Ellie will inform the Customer as soon as possible and the order will be canceled.
Article 4: DURATION
These terms and conditions are deemed to be accepted by the Customer at the time of validation by double click of the order and apply for the duration necessary for the supply of the Products and until extinguishment of the guarantees provided herein.
Article 5: GEOGRAPHIC AREA
The online sale of finished products on the site is also open to international buyers.
Article 6: ORDERING
You can place an order on our site by selecting the articles of your choice, which you will then place in your basket by clicking on the button "Add to Cart".
You can access the summary content of your basket at any time until the order is definitively validated to correct any errors in data entry.
It is only after confirmation of the accuracy of the information provided that the order is registered. This order acceptance becomes definitive by clicking on the "Order and Pay" button.
We will acknowledge receipt of your order as soon as possible in the form of an email summarizing your purchases that will be sent to the email address provided by you at the confirmation of order.
When entering your order, you are also informed of the availability of items. Only available products can be ordered.
In the event that, irrespective of our wishes, a chosen item is unavailable, you will be notified as soon as possible. You can then change your choice if you wish.
Each order can be canceled 24 hours after ordering and payment! Payment will be refunded in the next 72 hours! (This does not include custom objects, engraved objects, etc. Read article 7)
Article 7: ENGRAVINGS AND SPECIAL CREATIONS
For any order of a special creation, a deposit of 20% is required. In case of cancellation of your order, this deposit is not refundable.
The weight indicated in the quote is an estimate. It may vary depending on the manufacturing processes. L'Atelier De Ellie reserves a 5% tolerance, beyond which the price will be revised downward if the final actual weight of the jewelery is less than the weight indicated in the quote.
SPECIFICITIES OF SPECIAL CREATIONS:
Special creations are not refundable.
Unless we make a mistake, we will not be able to pick up engraved or personalized items at your request, such as special creations. The right of withdrawal does not apply to engraved or personalized items at your request. As a result, these products are neither exchangeable nor refundable.
Article 8: DELIVERY
Once the order is placed, you will need 1 to 3 working days to prepare it and send it to you! The preparation period may vary depending on the order. If the item is personalized or engraved, it will take 2 extra days. If the item is not available or if you ordered a specific item, it can take between 2 and 12 weeks, depending on the number of orders received by the shop. You will be informed by e-mail as quickly as possible of the time required to manufacture the article. The maximum waiting time is 3 months. If the order can not be manufactured, you will be informed by e-mail in the next 2 days after your order!
Each order can be shipped with different couriers according to the needs of our customers. Once the order is placed, you can choose between Collisimo, Chronopost International, DHL Worldwide, Mondial Relay and FedEx International Priority. High value jewels will only be sent to France by special and secure mail. For more information do not hesitate to contact "L`Atelier De Ellie"!
Shipping prices will vary depending on the size of the product (wedding bouquets, wedding accessories, etc.) and the country for which the product will be shipped. If there is a change in shipping charges after the payment has been made, the difference will be paid by the shop!
The shipping costs include the preparation and packing costs as well as the shipping costs. You will receive your item in a gift bag or box. If you want a more luxurious package, you can choose gift boxes in the category "Boxes" The preparation costs are fixed while the shipping costs vary depending on the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Carefully check the condition and contents of the package once it's received. In case of damage or missing, we thank you for informing us by email or by phone at 06 76 27 39 55, as soon as you have knowledge of these damages or these missing ones for a fast treatment of your claim and at the latest 30 calendar days from the date of delivery. After this period, you will be deemed to have accepted your package. In the case where your parcel was delivered to you against signature, formulate if possible precise and motivated reservations on the receipt of delivery at the reception of your parcel. No claim will be processed beyond the legal period of 10 days (Article L 224-65 of the Consumer Code) in case your package was delivered to you personally.
Any delay or failure to perform the services provided for herein will not constitute fault attributable to L'Atelier De Ellie to the extent that it can be justified that this delay or that this lack of performance is attributable, either to consumer, in fact, unpredictable and insurmountable, a third party to the contract, or a case of force majeure as defined by the regulations, in accordance with Article L. 221-15 of the Consumer Code.
If the package is undelivered on the expected delivery date, please inform us as soon as possible. . You will have the possibility of canceling the order under the conditions of the article L. 216-2 of the Code of the consumption by registered letter with acknowledgment of receipt or by writing on another durable medium if, after having enjoined us, according to the same terms, to make the delivery within a reasonable additional time, the delivery has not been carried out.
For international deliveries, the delivery date may vary. The customer must wait 4 to 6 weeks before being able to cancel the sale.
Read article 12 for more information ...
Article 9: RIGHT OF WITHDRAWAL AND REIMBURSEMENT
In accordance with the provisions of Article L222-7 of the French Consumer Code, the Customer has a period of 14 calendar days from receipt of the Products to exercise his right of withdrawal from L'Atelier De Ellie, without have to justify reasons or pay a penalty. The Customer must then send back or return the Products in L'Atelier De Ellie within a maximum of 14 calendar days following notification of its decision to retract.
However, in accordance with article L.221-28-3 of the Consumer Code in France, the right of withdrawal, as well as any request for reimbursement, can not be exercised when the Product has been manufactured, modified, adjusted or highly personalized at the request of the Customer, in the case where the product is scarcity, originality or identification (engraving) requested by the Customer. Read Article 7
To exercise his right of withdrawal, the customer must complete a "withdrawal form" including the invoice number, the date of the order, the names of the customer who made the order, the address of the customer and the date of the request for withdrawal. The previous form must be sent with a photocopy of the invoice of the article and the article (in case of return, the article must be sent in its original packaging to protect it properly during the transport. The article should not be sent only in an envelope because of a risk of deterioration.) at this address:
38 rue Jean Boby
53390
Senonnes
L'Atelier De Ellie
In the event that the customer exercises his right of withdrawal, L'Atelier De Ellie assumes the responsibility of refunding the sums paid for the order, without the shipping costs. The delivery cost of the item/s is not refundable! Return shipping costs are also not refundable. L'Atelier De Ellie will make a full refund, plus postage costs, only if the shop has made a manufacturing error or if you have not received the correct items. The refund should take place within 14 days of receipt of the withdrawal request. The maximum postage cost for returned parcels is 10.50Euros for postage in France and 16.65Euros for International postage.
The Customer's liability is only incurred with respect to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good condition of this good.
Products scratched, incomplete, damaged, worn or soiled by the Customer, such as they do not allow a new marketing by the L'Atelier De Ellie at no additional cost, can not be the subject of a valid retraction and does not will not be returned or exchanged.
Article 10: WARRANTY AND REPAIRS
Our jewels are guaranteed 3 months. If a defect has escaped our quality control, we commit ourselves to take care of the repairs of your jewel. If your jewel has suffered a shock, a strong impact, a distortion, etc., we will assess your jewel and you will receive a quote for the repairing of the jewel.
Article 11 : EXCHANGE
• Online exchange
The customer can not make an exchange on the site www.ellie-bijouterie.com of his order bought online.
• In-store exchange
The customer can proceed to the exchange of his order purchased online store, subject to compliance with the conditions detailed below.
Any exchange for a product worth more than the amount of the initial purchase will be subject to an additional payment from the customer. For any object of a value lower than the amount of the initial purchase, the customer can benefit from a credit. There can be no exchange by post.
To be traded in stores, products must:
- be in their original state (not worn on a daily basis, present neither damage nor alteration due to misuse)
- be presented in their original packaging with their certificate and purchase invoice
- be blank of any inscription or personalized engraving
Article 12 : RESPONSIBILITY
The information available on the Site is published as general information only.
L'Atelier De Ellie is anxious to disseminate complete accurate information but can not guarantee the accuracy, precision or completeness of the information provided on the Site and can not be held responsible in case of error or inaccurate contained on its Site and does not guarantee that the use of its Site does not affect the rights of third parties. Any use of the Site is at the risk of the user.
L'Atelier De Ellie assumes no responsibility for the technical operation of its Site, and does not guarantee in any way the total absence of viruses or other harmful elements on its Site and on the servers allowing to access. If the use of the Site or its contents would entail for the user a nuisance compelling him to repair or replace equipment, materials or databases, Atelier De Ellie can not be held responsible for the costs generated by these operations. . In general, all information contained on the Site is provided "as is" and "accessible according to the availability of the Site" without any express or implied warranty as to the accuracy, reliability, completeness or the desirability of the content of the Site.
L'Atelier De Ellie declines all responsibility:
- for any inaccuracy or omission related to the information published on the Site.
- for any damage resulting from a fraudulent intrusion by a third party resulting in a modification of the information published on the Site.
L'Atelier De Ellie can not be held responsible for delivery delays due to errors or disruptions attributable to carriers (including in particular in case of total or partial strike including postal services and means of transport and / or communications) .
Finally, L'Atelier De Ellie can not be responsible in case of non-satisfaction of the Customer of the Associated Services that he would have requested, in particular the texts engraved at his request.
The storage period for items by L'Atelier De Ellie is 18 months. After this period, L'Atelier De Ellie reserves the right to divest unclaimed items.
Article 13: INTELLECTUAL PROPERTY
All elements of L'Atelier de Ellie's website are and remain the intellectual and exclusive property of L'Atelier de Ellie. Nobody is allowed to reproduce, exploit, rebroadcast, or even use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.
